Frequently Asked Questions

Q: Why Rose?

A: Safety. Comfort. Hospitality. Rose has been in the chauffeured transportation business since 1985 and has grown to be the largest transportation provider in the region because we care about our passengers. We offer 24/7 customer support and dispatch, the highest possible DOT and TSX safety ratings, GPS, Wi-Fi when available, and exceptional service. Why wouldn’t you ride with Rose?

Q: What services does Rose provide?

A: Rose offers chauffeured ground transportation for events, airport transfers, group travel, executive service and much more. If you need to get somewhere in comfort and safety, anywhere in the country, Rose can get you there.

Q: What vehicles do you have in your fleet?

A: We have a fleet of more than 75 vehicles that includes sedans, SUVs, limousines, executive vans, minibuses, and motorcoaches.

Q: How do I make a reservation?

A: Booking with Rose is efficient and easy. Our friendly, knowledgeable staff is available 24/7 at 704-522-8258. You can also email your request to [email protected] or fax 704-522-7657. We offer an online reservation system that provides trip status updates. We accept all major credit cards.

Q: How much notice do I need to give to reserve a vehicle?

A: For sedan or SUV service, we only require a 2-hour notice. For other vehicles, we may need up to 24 hours notice. Availability varies during busy periods, so to ensure access to your vehicle of choice, it’s important that you make your reservation early.

Q: Are you registered with the U.S. Department of Transportation?

A: Rose is a fully licensed livery service with the USDOT. Additionally, the City of Charlotte requires all transportation companies and drivers to be fully licensed, insured, and drug tested.

Q: Who is your insurance carrier?

A: Rose is fully insured through Scottsdale Insurance, with a limit well above the federal requirements.

Q: How can I set up a corporate account?

A: Applications or inquiries for corporate accounts may be sent to [email protected]. A member of our accounting team with follow up with you.

Q: Can I make online reservations?

A: Anyone can set up an online account. Set up a profile in a matter of minutes and you’ll be on your way to making reservations directly through our website.

Q: What is your cancellation policy?

A: We understand that plans can change, which is why we provide as much flexibility as possible to our customers. In some cases, you may cancel your trip without penalty up to 1 hour before a vehicle is deployed on your behalf. Because pre-trip travel time and other related investments vary, exact cancellation requirements will be specific to your ride. Please ask your customer service representative at the time of your booking for details.

Q: Can I smoke in any of your cars or limousines?

A: All of our vehicles are non-smoking vehicles. If you would like to use tobacco, we will gladly stop at your convenience.

Q: What do I do if I can’t find my car/chauffeur?

A: Whether you are waiting to be picked up at CLT or we are serving you through an affiliate across the country, you can call (800)-377-6912, option 3 for dispatch. We will respond immediately.

Q: Why is my billing amount different than my quote?

A: Your price quote is an estimate based on the schedule you initially supplied to us. Rose bills customers for the exact amount of time usage based on 15-minute increments after any minimum usage requirements are reached.

Q: Can I see the vehicle before making a reservation?

A: No problem! We always recommend that you schedule a meet and greet to inspect your vehicle, meet the company staff, and, in our case, view the 26,000 square foot garage and office facility.

Q: What is your alcohol policy?

A: Per North Carolina state law, Rose does not provide alcohol to any of our clients. You may bring your own alcohol provided that all passengers are 21 years old with a valid ID.

Q: What is your privacy policy?

A: We pride ourselves on maintaining the highest levels of confidentiality on behalf of our clientele. Rose does not release any information to any outside organization without explicit written permission from the affected parties. It is our policy to protect your privacy and identity at all times.

Q: Do your drivers have special licenses or training?

A: All Rose chauffeurs are over the age of 25, have a clean motor vehicle record, and have completed our extensive chauffeur training program. We also offer continuing education. We feel our chauffeurs are the most important part of our business.

Q: Do you provide concierge services?

A: Yes, concierge services are available depending on the type of transportation and activity required. Additional charges may apply for specific items purchased at the client’s request.