Q: Why Rose?
A: Safety. Comfort. Hospitality. Rose has been in the chauffeured transportation business since 1985 and has grown to be the largest transportation provider in the region because we care about our passengers. We offer 24/7 customer support and dispatch, the highest possible DOT and TSX safety ratings, GPS, Wi-Fi when available, and exceptional service. Why wouldn’t you ride with Rose?
Q: What vehicles do you have in your fleet?
A: We have a fleet of more than 75 vehicles that includes sedans, SUVs, limousines, executive vans, minibuses, and motorcoaches.
Q: How do I make a reservation?
Q: How much notice do I need to give to reserve a vehicle?
A: For sedan or SUV service, we only require a 2-hour notice. For other vehicles, we may need up to 24 hours notice. Availability varies during busy periods, so to ensure access to your vehicle of choice, it’s important that you make your reservation early.
Q: Are you registered with the U.S. Department of Transportation?
A: Rose is a fully licensed livery service with the USDOT. Additionally, the City of Charlotte requires all transportation companies and drivers to be fully licensed, insured, and drug tested.
Q: Who is your insurance carrier?
A: Rose is fully insured through Scottsdale Insurance, with a limit well above the federal requirements.
Q: Can I make online reservations?
Q: What is your cancellation policy?
Q: Can I smoke in any of your cars or limousines?
Q: What do I do if I can’t find my car/chauffeur?
Q: Why is my billing amount different than my quote?
Q: Can I see the vehicle before making a reservation?
A: No problem! We always recommend that you schedule a meet and greet to inspect your vehicle, meet the company staff, and, in our case, view the 26,000 square foot garage and office facility.
Q: What is your alcohol policy?
A: Per North Carolina state law, Rose does not provide alcohol to any of our clients. You may bring your own alcohol provided that all passengers are 21 years old with a valid ID.
A: We pride ourselves on maintaining the highest levels of confidentiality on behalf of our clientele. Rose does not release any information to any outside organization without explicit written permission from the affected parties. It is our policy to protect your privacy and identity at all times.
Q: Do your drivers have special licenses or training?
A: All Rose chauffeurs are over the age of 25, have a clean motor vehicle record, and have completed our extensive chauffeur training program. We also offer continuing education. We feel our chauffeurs are the most important part of our business.
Q: Do you provide concierge services?
A: Yes, concierge services are available depending on the type of transportation and activity required. Additional charges may apply for specific items purchased at the client’s request.